Technical Support Engineer (FinTech / Unsecured Loans) Job at Black Pen Recruitment

Black Pen Recruitment - Our client is an AI-Driven lending platform. Their team consists of innovators and builders with domain expertise in the lending space. They share a determination to continue leveraging data driven approaches to problem solving by building products that the market needs and API integrations that drive value across the board.

They are recruiting to fill the position below:

Job Position: Technical Support Engineer (FinTech / Unsecured Loans)
Job Location: Lagos
Job Type: Hybrid | Full-time
Industry: Financial Services

Key Responsibilities

• Write comprehensive tests (unit, integration, E2E, regression, performance, etc.)
• Gather product requirements (e.g. functionalities, speed, safety standards)
• Liaise directly with the customer support team to ensure you are proactive in real time
• Whilst collaborating with the team, ensure that the final products meet the company’s quality standards
• Compile necessary documentation
• Monitor all production stages to ensure safety procedures are followed
• Run quality controls on components and final products
• Write and develop test environments and test cases
• Analyze test results, detect issues and track root causes
• Suggest fixes and improvements
• Document technical issues and solutions
• Build automated testing systems for regular checks
• Ensure that the company’s products and procedures are of high-quality and functional
• Taking part and proposing proactive actions in design review processes 
• Maintaining and monitoring the products and fixing and troubleshooting as necessary

Requirements

• 3+ years of work experience as a Technical Support Engineer/Test Engineer
• Experience planning and prioritizing work, identifying dependencies, facilitating conversations and documenting results
• FinTech experience is a strong bonus
• Familiarity with various testing techniques 
• Hands-on experience with Quality Management Systems
• Additional certification in Quality Assurance is a plus
• Knowledge of quality standards and regulations
• Possess the ability to learn and adapt quickly.
• Strong prioritization, time management and logical thinking skills with a bias towards action.
• Ability to recognize patterns that could indicate the presence of a deeper technical issue.
• Possess deep empathy and desire to help others.
• Excellent written and verbal communication skills, including the ability to explain complicated things simply.
• Great troubleshooting skills
• Analytical mindset