Technical Support Engineer Job at Swift Networks Limited

Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in “next generation” networking technologies to build a multi-service network platform.

We are recruiting to fill the position below:

Job Position: Technical Support Engineer

Job Location: Lagos, Nigeria

Key Responsibilities

• Monitors and coordinates all active and passive activities on eNodeB sites.
• Analyze the root cause of outages with the aim of driving improved availability on the network.
• Plan and implement both active and passive upgrade on the network to meet the customer’s need.
• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Ensure installation, maintenance and troubleshooting are carried out within agreed SLA.
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance with the company’s approved standard.
• Inform supervisors of recurring problems
• Carry out periodic preventive and corrective maintenance on eNodeBs, transmission links, routers and switches on the networks
• Carry out the alignment of microwave radios on the network
• Respond swiftly to alarms within acceptable SLA and rectification of faults on sites at various level.
• Configuration and resolution of all eNodeB/Transmission external alarms like VSWR, LOS, LOF,  link degradation, cell unavailable, etc.
• Monitoring, inspection and acceptance of new sites and ensuring 100% compliance with the company’s specification
• Maintain comprehensive records of all transmission links, power equipment, BTS and spare parts on-site
• Inspects and supervises vendor’s completed jobs to the company’s specification
• Collation and submission of periodic/job completion reports as at when due
• Ensuring compliance with the customer’s SLA and KPI always.
• Ability to configure routers (Cisco/Huawei) and switches
• Responsible for supporting post-sales customer activity remotely and on-site
• Responsible for carrying out detailed Site Survey & maintain proper documentation
• Promptly investigate, resolve & report any incidents, errors, events or deviations.

Essential Attributes:

• Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player

Desired Attributes:

• Relevant industry experience in handling telecommunication equipment.

Qualifications

• BEng / BSc / B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science, Physics / Electronics or any other relevant fields with a grade of at least 2.1

Desired Experience:

• 1 to 3 years telecommunication experience