Technical Support Personnel Job at Estuary Business Solutions (EBS)

Estuary Business Solutions (EBS) is a leading IT and Business Services Consultancy located in Lagos, Nigeria. EBS enables business transformation for our clients through the innovative use of technology. Strategic planning and business management. We work closely with our clients to realize their potential - enabling change that increases their efficiency, accelerates growth and manages risk. EBS works with a host of clients in both the private and public sectors.

We are recruiting to fill the position below:

Job Position: Technical Support Personnel
Job Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

• We are looking for a well experienced technical support personnel to provide technical assistance and support to EBS customers and technical business requirements, utilizing problem management and intelligent/automated troubleshooting techniques.

Responsibilities

• Manages and supports field related issues using established techniques.
• Consults with users to determine steps and procedures required to resolve identified and unknown technical matters.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Maintains knowledge of technology innovations and trends.
• Where required, may be required to develop scripts to automate processes, design and automate processes and readapt solutions to required levels.
• Performs other related duties as assigned.

Educational Qualifications & Work Experience

• Bachelor’s Degree in Computer Science or related field preferred.
• At least two years of hands-on experience of Technical support highly preferred.

Required Expertise and Experience of the Listed:

• JAVA
• LINUX
• SQL, PHP, LINUX, PYTHON, ##, WEB, HTML, Web APPS, Power BI, Tableau, Data Analytics, Business Automation
• Word, Excel, Powerpoint, Visual Studio
• Business Writing And Business Document Development And Review

Other Requirements:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Method of Application
Interested and qualified candidates should send their Application / CV to: info@ebsafr.com using the Job position as the subject of the email.