Technical Support Personnel Job at Estuary Business Solutions (EBS)

Estuary Business Solutions (EBS) is a leading IT and Business Services Consultancy located in Lagos, Nigeria. EBS enables business transformation for our clients through the innovative use of technology. Strategic planning and business management. We work closely with our clients to realize their potential - enabling change that increases their efficiency, accelerates growth and manages risk. EBS works with a host of clients in both the private and public sectors.

We are recruiting to fill the position below:

Job Position: Technical Support Personnel

Job Location: Ikoyi, Lagos
Employment Type: Full-time
Department: IT

Job Description

• We are looking for a fairly experienced technical support personnel to provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software.

Responsibilities

• Identifies, investigates, and resolves users’ problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

Educational Qualifications & Work Experience

• Bachelor’s Degree in Computer Science or related field preferred.
• At least two years of experience in customer technical support highly preferred.

Other Requirements:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and non-technical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Method of Application
Interested and qualified candidates should send their Applications / CV to: info@ebsafr.com using the Job position as the subject of the email.