Telemarketer

Novel Interactive Technologies is an Information Technology / Business Information Systems organisation. Our business centres around developing and implementing technology/business solutions. We are also big on facilitating technology/business training.

We are recruiting to fill the vacant position below:

Job Position: Telemarketer

Job Location: Lagos

Job Descriptions

• Novel Interactive Technologies is looking to hire a telemarketing professional to generate sales either by cold calling or answering requests in a fast-paced environment.
• The successful candidate will be responsible for influencing existing or potential customers to buy products or services.
• An ideal telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.
• He or she will also be patient and cool-tempered to deal with aggressiveness and complaints.

Main Responsibilities

• To get in touch with business owners or individuals via the phone to promote products, services and/or charitable causes.
• To modify scripted transaction pitches to meet the needs of particular entities.
• To record buyer details, including reactions to the product and/or services offered.
• To take orders for goods and services over the phone.
• To explain the product or service to potential customers.
• To provide pricing details and handle customer questions.
• To obtain customer information, including names and addresses.
• To receive orders over the phone and maintain details in a digital system.
• To record customer details and details of transactions.
• To obtain contact details of potential customers from sources such as digital directories and alternative sources.
• To schedule appointments for sales staff to meet prospective customers and conduct customer and market surveys.
• To make phone calls to prospective customers who respond to advertisements.
• To contact customers regularly to follow up on initial interactions.

Job Requirements

• Tangible experience as a telemarketer or similar customer-related role.
• Tangible track record of high sales conversion rates preferably over the phone
• Working knowledge, or strong desire to learn relevant computer programs (e.g. CRM software)
• Persistent and results-oriented
• Patient and able to appropriately handle diverse customer reactions.