Telesales Manager Job at PressOne Africa

PressOne Africa is an early-stage startup helping entrepreneurs retain their customers, through a centralised voice communication platform. We are on a mission to help entrepreneurs across Africa build more customer-centric businesses. With our business phone systems, entrepreneurs, no matter the size of their business, can handle customer communication like global brands.

We are recruiting to fill the position below:

Job Position: Telesales Manager

Job Location: Lagos
Job Type: Full-time

Job Description

• We're looking for a passionate and results-oriented Telesales Manager to build and lead a high-performing team.
• This is a hands-on role where you'll be actively involved in the sales process, while also coaching and mentoring your team to achieve ambitious sales targets.

To Carry out Your Role

• You'll recruit, onboard, and train a team of telesales representatives, fostering a positive and results-oriented environment.
• Develop and implement a winning sales strategy focused on converting leads into paying customers for PressOne Africa's business phone system solutions.
• Coach and mentor your team, providing ongoing support and feedback to ensure they effectively represent PressOne Africa and achieve their sales goals.
• Analyse call data and customer interactions to identify trends, optimise call scripts, and continuously improve sales processes.
• Set clear and measurable performance metrics to track team and individual success.
• Collaborate with marketing and customer success teams to ensure a seamless experience for potential and existing customers.

Your Key Responsibilities

• Sales Team Management: Oversee all aspects of the telesales team's performance.
• Recruitment & Training: Develop and implement a recruitment strategy to attract top talent.
• Coaching & Development: Create and deliver training programs to equip your team with the necessary skills to succeed.
• Sales Strategy & Process: Develop and implement a data-driven sales strategy, including call scripts and processes.
• Performance Management: Set clear goals and track individual and team performance metrics.
• Quality Assurance: Conduct call reviews and monitor adherence to sales scripts and processes.
• Lead Generation & Qualification: Analyse sales data and identify trends to optimise lead generation and qualification strategies.

Requirements
What you should have:

• Bachelor's Degree in Marketing, Sociology or a related field (preferred).
• Minimum of 5 years of experience in a B2B sales role.
• Proven track record of exceeding sales targets.
• Excellent communication, coaching, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in data analysis and CRM software.

Challenges you will have to surmount:

• Recruiting and building a top-notch telesales team in a competitive market.
• Continuously optimizing and improving the sales process for maximum efficiency.
• Motivating and coaching your team to achieve ambitious sales targets.

The ideal candidate:

• Proven track record of success in building and managing telesales teams (5+ years of experience).
• Strong understanding of the B2B sales process, specifically within the telecommunications industry (a plus).
• Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
• Exceptional coaching and mentoring skills to develop top-performing sales reps.
• A deep understanding of sales metrics and the ability to translate them into actionable insights.
• Proficiency in CRM software and data analysis tools.
• A "get your hands dirty" attitude – you're comfortable making calls yourself and leading by example.
• A passion for building a strong, results-oriented team culture.