Ticketing & Destination Officer Job at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Position: Ticketing & Destination Officer

Job Location: Alausa Ikeja, Lagos
Type: Full-time (Hybrid)
Sector: Hospitality

Job Overview

• As a Ticketing and Reservation Specialist, you will be integral to our operations by managing flight reservations and ticketing services with a focus on accuracy, efficiency, and exceptional customer service. This role requires a dedicated and proactive individual who can navigate travel booking systems swiftly and ensure seamless travel experiences for our clients.
• You will play a crucial part in maintaining our reputation for reliability and customer satisfaction.

Key Responsibilities
Flight Reservations and Ticketing:

• Handle inquiries regarding flight availability, fares, and travel itineraries.
• Book and confirm domestic and international flights accurately and promptly.
• Issue electronic tickets and ensure compliance with airline policies and regulations.
• Arrange special requests such as seat assignments, meal preferences, and upgrades.

Requirements and Skills

• Experience: 2-3 years in a similar position
• Proven experience as a Ticketing Officer, Travel Consultant, or in a similar role within the travel industry.
• Proficiency in using Global Distribution Systems (GDS), especially Amadeus.
• Attention to detail and accuracy in handling bookings, payments, and documentation.
• Diploma or Bachelor’s degree in Hospitality Management, Travel & Tourism, or a related field preferred.
• Certification from IATA (International Air Transport Association) is a plus.
• Strong computer skills, including MS Office (Excel, Word, Outlook), and familiarity with ticketing software.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Ability to prioritize tasks efficiently and work effectively under pressure in a fast-paced environment.
• Be able to provide services information and questions with accuracy and efficiency on destinations around the globe.
• Must have A 'CAN DO' Spirit.

Salary Range
N200,000 - N250,000 monthly net.