Ticketing Officer Job at Marquis Concierge

Marquis Concierge offers a multitude of both Individual and business concierge services ranging from bespoke travel and tour service, event planning and many more.

We are recruiting to fill the position below:

Job Position: Ticketing Officer

Job Location: Abuja

Job Description

• The Ticketing Officer helps passengers to book reservations and get tickets for.
• He/She will answer questions on travel arrangements such as routes and time schedules.
• The ideal candidate should reside in Abuja.

Responsibilities

• Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
• Able to make accurate bookings and reservations for customers.
• Calculate expenses, write and sell tickets to the passengers.
• Works as part of a team that maximizes customer’s satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Help passengers by answering questions on travel arrangements.
• Help customers to plan for their trips.
• Help to make and confirm reservations.
• Provide good customer service.
• Re-book tickets and other arrangements.
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Requirements

• Candidates should possess a Bachelor's Degree
• A Minimum of 9 years of experience in reservations and ticketing
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the tourism industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication, interpersonal skills.
• Ability to create and follow schedules.
• Customer service orientation and ability to respond appropriately to diverse customers.
• Positive attitude towards work.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter in a single document to: humanresources@marquisconcierge.com.ng using the Job position as the subject of the email.