UBA Plc Recruitment for Entry-level Customer Service Officers in Ibadan

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Location: Ibadan, South-West
Contract Type: Permanent

Role and Responsibilities
Customer Relations:

• Ensure proper documentation for all new and existing accounts.
• Ensure timely opening of new accounts on the system.
• Engage customers to cross sell bank products and services
• Support branch sales and service team.
• Process customer's account opening, transfer, and closure request.
• Sale to prospective customers UBA's E-banking products (U-Direct, U-Mobile, U-Pay, Prepaid cards,
• Debit cards), enroll new customers, and resolve related issues.
• Increase product sales, and customer loyalty by maintaining good client relationship.
• Branch General Ledger (GL) proofing.
• Cheque book issuance and maintenance.

Requirements
Key Skills:

• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills

Knowledge:

• Sound knowledge of Banking products and services
• Good understanding of the operational, credit and regulatory risks facing the business

Education Requirements:

• Minimum Educational level - Diploma (OND/HND) in any Social science or Art related discipline.

Experience:

• Prerequisite -Customer service experience Sales knowledge, skill & experience

Age:

• 27 years

Deadline
30th March, 2017.