Virtual Assistant / Customer Service Representative Job at Alpha Global

Alpha Global - We are a raising international recruitment agency dedicated to empowering individuals through international study and work placements in EU countries. Our mission is to provide comprehensive support to help you achieve your academic and professional goals abroad. The headquarter is located in Rotterdam, the Netherlands.

We are recruiting to fill the position below:

Job Position: Virtual Assistant / Customer Service Representative - American Accent
Job Location: Remote – Open to candidates in GMT / CET (friendly time zones)
Employment Type: Part-time

Job Role

• We're hiring a proactive and detail-oriented Virtual Assistant / Customer Service Representative to support a Netherlands-based client with administrative tasks and customer inquiries. 
• This flexible part-time role is perfect for someone who thrives in structured, time-bound engagements and can consistently deliver high-quality service.
• You'll be expected to work 3–4 full days (8 hours/day) every 2–3 weeks, totaling approximately 30 hours per month.

Responsibilities

• Handle email and chat support inquiries with clarity and empathy.
• Schedule appointments, send reminders, and manage calendars.
• Maintain organized digital records and update client databases.
• Prepare simple reports and summaries in Excel/Google Sheets.
• Follow up on client or customer queries and escalate where needed.
• Coordinate with internal teams to ensure timely delivery of client needs.

Requirements

• Candidates should possess relevant qualifications 
• 1 - 3 years of proven experience as a Virtual Assistant or in a customer-facing support role.
• Excellent written and verbal communication in English.
• Strong organizational skills and attention to detail.
• Proficiency with tools like Google Workspace, Slack, Zoom, Trello, and CRM platforms.
• Self-motivated, punctual, and comfortable working independently.
• Reliable internet connection and availability during CET business hours on working days.

Perks:

• Flexible, remote-first work culture.
• Long-term engagement potential.
• Opportunity to work with a friendly, values-driven Dutch company.

Hourly Rate

• Competitive
• Freelance
• Contract Basis

Method of Application
Interested and qualified candidates should send their CV to: apply@alpha-global.org using the Job Position as the subject of the mail.

Kindly Note: Candidates with an American accent will be considered. If you're a reliable and resourceful professional who thrives in structured, part-time engagements, we’d love to hear from you.