Workforce Management (WFM) Specialist Job at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Position: Workforce Management (WFM) Specialist

Requisition ID.: 14265
Job Location: Lagos
Employment Type: Full time
Category: Business Analytics

Overview

• We are a rapidly growing company seeking passionate and dedicated individuals to join our team as Workforce Management Specialists.
• If you are eager to advance your career, gain valuable experience, and contribute to a global enterprise, we encourage you to apply.
• We are seeking Workforce Management Specialists to act as the POCs (point of contact) for the Global WFM SS.
• In this role, you will play a pivotal role in supporting our global workforce management strategies.

Driving exceptional outcomes with purpose-built solutions:

• Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.
• We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
• Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
• If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.
• Tek Experts is part of TeKnowledge - where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

Responsibilities

• Monitor real-time performance metrics for various lines of business.
• Prepare comprehensive reports on staff attendance and performance.
• Provide administrative support for workforce management and timekeeping systems.
• Contribute to analytical projects and generate reports as needed.
• Collaborate with staff members, management, HR, and accounting.
• Collaborate with operations teams to address attendance and timekeeping issues.
• Maintain detailed records of attendance anomalies and real-time incidents.
• Process management requests for scheduling modifications.
• Fulfilling any additional duties as assigned.

Qualifications

• Minimum of 2 years of college experience
• Must have completed the compulsory 1-year NYSC or have an exemption certificate
• 1 years of experience in a service center or similar role
• Proficiency in building and developing reports in Excel
• Exceptional analytical skills and attention to detail
• Excellent communication skills with the ability to interact effectively at all levels of management
• Strong problem-solving and decision-making skills
• Effective conflict resolution strategies
• Excellent organizational, time management, and multitasking abilities.