Branch Agent Supervisor Job at Accion Microfinance Bank Limited

Accion Microfinance Bank Limited  - Established in 2006, began operations in May 2007 on license from the Central Bank of Nigeria. Our management team comprises seasoned and distinguished professionals from diverse backgrounds complemented by the expertise of our technical partners, ACCION International. At Accion Microfinance Bank our core values, business philosophy and methodology distinguish us as one of the leading microfinance banks in Nigeria.

We are recruiting to fill the position below:

Job Position: Branch Agent Supervisor 
Job Locations: Abuja and Akwa Ibom 
Job Type: Full Time

Job Responsibilities

• Facilitates selection and recruitment of Agents in assigned area of operation
• Liquidity management ? making sure the Agents meet clients? cash requirements and that all cash is banked on time
• Monitor Agents compliance to ACCION operational policies and procedures to minimize potential fraud risks.
• Manage the needs of 3rd party agent and customer recruiters & ease Admin bottlenecks
• Train Agents on how to use the implemented system (using his/her own handset)
• Distribute all branding and marketing collateral issues for assigned Agents
• Assist with promotional events at Agent level as and when organized by the bank
• Monitoring & coaching Agents on customer service excellence
• Handling complains (from both Agents & customers)
• Resolving and / relaying any technology challenges to immediate reports
• Ensure targets on account opening and client usage of agent are met
• Ensure that 17% of branch customers are served by the agents
• Any other duties as assigned by the HBO and branch management

Qualification & Experiences

• Minimum of OND or Related Qualification in Banking and Finance, Business Studies, Accounting or related discipline
• 3 years of experience in a financial institution, selling financial services to the mass market. Ability to write reports, present data & enunciate clearly

Key Performance:

• Intense Passion for Sales and Technology
• Ability to monitor any Agent-related development in assigned area and present feedback to management
• Hardworking and being comfortable with outdoor activities
• Good writing and presentation skills
• Good communication, analytical and interpersonal skills
• Computer literacy, including PowerPoint presentation ability
• Good Account Relationship Management skills

Required Knowledge:

• Possession of experience in Banking, and a thorough understanding of Microfinance Banking and accounting practices