Client Management Supervisor Job at Sunmei International

Sunmei International, a hotel chain franchise group, originated in China in 2010 and started its business operation in Africa in 2018 has the goal of becoming the largest hotel management group in Africa.

We are recruiting to fill the position below:

Job Position: Client Management Supervisor 
Job Location: Lagos

Detailed Description/Responsibilities

• We are looking for a pro-active Client Management Supervisor. Who is patient, knowledgeable, and friendly
• Obtain and recommend products and services to existing and potential customers.
• Recommend methods to improve call quality and customer experience.
• Identify customers’ needs and use knowledge database to recommend solutions to customer issues/concerns.
• Carry out large amounts of phone calls in accordance with policies and procedures, and escalates interested Property Owners to BDM and Supervisor
• Answer Customer questions regarding products and services.
• Document customer interactions.
• Maintain customer accounts (e.g. update contact information, document phone interactions, update special preferences).
• Tele Market all company Products and Services.

Job Requirements

• Knowledge about the products and services and must be a Fast Learner
• Ability to multi-task in a fast-paced environment.
• 5 years experience in customer support in hospitality industry will be added advantage
• Excellent verbal and written communication in English language.
• Friendly and patient conduct
• Bachelor's Degree from a reputable University.

How to Apply
Interested and qualified candidates should send their Application and CV to: nnoli.nnene@yiwill.com and copy nnenennoli@gmail.com using the "Job Title" as subject of the email.