Customer Care Intern Recruitment at First Excelsia Professional Services

First Excelsia Professional Services Limited - Our client, an innovative research and development company with trend setting products in the education and health sector is recruiting to fill the position below:

Job Position: Customer Care Intern

Job Location: Lekki Lagos
Employment Type: NYSC
Industry: Tech

Description

  • The suitable candidate would learn the essential processes of quality customer service, swift customer engagement and also be exposed to creative things in the industry.
  • This is a learning experience with a team of passionate and energetic people who would make learning fun and interesting while working.

Job Description:

  • Resolve product or service problems by clarifying client/customer complaints, determine the cause of the problem, select and explain the best solution, expedite corrections or adjustments and follow up to ensure resolution.
  • Prepare product or service reports by collecting and analysing client/customer information.
  • Contribute to team effort by accomplishing related results.
  • Provide support for efficient customer service processes
  • Carry out other tasks as assigned

Person Specification:

  • B.Sc / HND in Business Administration or a similar field.
  • Good communication and interpersonal skills.
  • Time management skills.