Customer Care Representative

Job Description:

We are looking for a passionate and customer-focused Customer Care Representative to join our team. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring an excellent customer experience. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

• Customer Support:

  
  
  • Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
  • Provide accurate information about our products, services, and delivery processes.
  • Handle customer complaints, resolve issues, and escalate when necessary.

• Order Management:

  • Assist customers with order placement, tracking, and delivery updates.
  • Ensure customer orders are processed accurately and efficiently.

• Feedback Management:

  • Collect customer feedback and provide insights to improve services.
  • Follow up with customers to ensure satisfaction and resolve outstanding issues.

• Record Keeping:

  • Maintain detailed and accurate records of customer interactions and transactions.
  • Prepare reports on customer service performance and feedback.

• Team Collaboration:

  • Work closely with the logistics and sales teams to address customer needs.
  • Coordinate with other departments to ensure seamless operations.

Requirements:

• Proven experience in a customer care or similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work efficiently under pressure.
• Proficiency in using CRM tools, Microsoft Office, and social media platforms.
• A customer-first mindset with a positive and empathetic attitude.
• Knowledge of e-commerce and logistics is an advantage.