Customer Care Representative Job at Fadac Resources

Fadac Resources and Services Limited - Our client is a world-class Microfinance Bank licensed by the Central Bank of Nigeria, with a mission to empower micro-entrepreneurs and low-income earners by providing financial and social services in a sustainable, ethical and profitable manner.

Due to expansion, they are recruiting to fill the position below:

Job Position: Customer Care Representative
Job Location: Ikorodu, Lagos
Employment Type: Full-time

Job Responsibility

• Attend to walk-in customers
• Identify and access customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Manage large amount of incoming phone calls
• Keeping customer record, interactions, transactions, comments, and complaints
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Responding promptly to customer inquiries
• Processing orders, forms, applications, and request
• Provide feedback on the efficiency of the customer service process.

Job Requirement

• A Bachelor's Degree in any related field
• Must have 1-2 years experience in a financial institution
• Good communication, Written and verbal skills
• Proximity is the key