Customer Care Support Engineer Job at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Position: Customer Care Support Engineer
Job Location: Lagos

Responsibilities/Duties
Quotation Preparation:

• Receive quotation request from Service Support / Sales Team / Service team
• Get Machine serial number details
• Download part list book, identify / pick correct part numbers from Part-list book and confirm from Service Team
• Send proposals (Techno-commercial quotations) to customers by email.
• Print quotations and handover to Sales Support to file in respective sales engineer file
• Keep all quotations in respective customer folder (soft copy)
• Prepare AMC quotations
• Maintain Quotation Register and circulate regularly

Order Receiving Process:

• Sales communication
• Forward all customer mails related to sales communication to Sales Support
• Forward all service related mails to Service Support

Experience & Essential Requirements

• Minimum of 2 years experience in customer support.
• Back office coordination.
• Strong mechanical and electrical skills in understanding part numbers, electrical drawing, mechanical drawings etc.

Required Education

• HND/B.Sc in Electrical / Mechanical Engineering or a related Engineering discipline.

Required Skills:

• Must be self-driven and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
• Must be multitasking.
• Smart and must be team player.
• Must be proficient in Microsoft Office, including Word and Excel.
• Knowledge of email platform is must.
• Available for 24-hours for any emergency calls from customers or office.

How to Apply
Interested and qualified candidates should send their CV to: cv@ascentech.com.ngstating the position in the mail subject line.

Note: Only shortlisted candidates will be contacted.