Customer Engagement Officer Job at Ruff n Tumble

Ruff 'n' Tumble is an indigenous premium brand for quality children’s clothing, shoes and accessories. The brand was founded by Adenike Ogunlesi in 1996 as a solution to the unavailability of quality kids’ clothing and to showcase the possibilities that abound in Nigeria. We are thought leaders in retail fashion and in the kids’ fashion space, creating well-tailored garments that are fun, on trend and colorful; giving children extreme confidence when worn.

We are recruiting to fill the position below:

Job Position: Customer Engagement Officer

Job Location: Lagos

Main Objective of The Job

• Achievement of the organization’s strategic objective by focusing on supporting the customer experience unit in ensuring excellent customer engagement and also translate Ruff’n’Tumble’s core value of customer satisfaction into the customers day to day reality.

Responsibilities / Deliverables / Outcome

• Weekly Health Check Call
• Trendsetters Engagement via Calls, Emails, SMS
• Inactive Customers Engagement
• Prospective Customers Engagement
• Customer Database Management
• Customer Satisfaction Telephone Survey & Feedback Reporting
• Store support and attend to store enquiries
• Confirmation of store credit usage
• Telemarketing - Communication of ongoing offers/promotions
• Telesales – Conversion to Sales through telephone engagement
• Customer Enquiries Management
• Engaging on Loyalty Programme.

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 4 years of work experience.

Method of Application
Interested and qualified candidates should send their detailed CV to: recruitment@ruffntumblekids.com using the Job position as the subject of the email.