CUSTOMER SERVICE/ CASHIER OFFICER

<p>JOB DESCRIPTION : CUSTOMER SERVICE/CASHIER</p> <p>A customer service representative/ Cashier officer,will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</p> <p>The best CSRs are genuinely excited to help customers. They&rsquo;re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers&rsquo; shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don&rsquo;t have enough information to resolve customer complaints.</p> <p>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p> <p>Responsibilities</p> <p>.Manage large amounts of incoming calls<br /> .Generate sales leads<br /> .Identify and assess customers&rsquo; needs to achieve satisfaction<br /> .Build sustainable relationships and trust with customer accounts through open and interactive communication<br /> .Provide accurate, valid and complete information by using the right methods/tools<br /> .Meet personal/customer service team sales targets and call handling quotas<br /> .Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution<br /> .Keep records of customer interactions, process customer accounts and file documents<br /> .Follow communication procedures, guidelines and policies<br /> .Take the extra mile to engage customers</p> <p>Requirements</p> <p>.2-3years customer support experience or experience as a client service representative in an FMCG sector<br /> .Track record of over-achieving quota<br /> Strong phone contact handling skills and active listening<br /> .Familiarity with CRM systems and practices<br /> .Customer orientation and ability to adapt/respond to different types of characters<br /> .Excellent communication and presentation skills<br /> .Ability to multi-task, prioritize, and manage time effectively<br /> .B.Sc Accountancy<br /> . Must not be more than 35 years old</p> <p>Qualified candidates should forward CVs to lorachevacancy@gmail.com using job title as subject of the