Customer Service Executive Job at PG Consulting

PG Consulting Limited is a recruitment, training and business consulting firm. We provide our clients - businesses and corporate organizations - across different industries with superior human capital, high-quality trainings and cutting-edge consulting to help them drive organizational growth, multiply staff productivity, gain appropriate market positioning and maximise profit.

We are recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Surulere, Lagos
Employment Type: Full-time

Description

• Do you have passion for customer service? Do you have good telephone handling and call management skills? Are you an enthusiastic, approachable, courteous and pleasant personality with strong listening and speaking skills? Are you quick-witted and able to document and process orders?
• Then, the position of Customer Service Executive is for you.

Requirements

• Graduate degree
• Familiarity and Functional Knowledge of Customer Service or Training/ Certification
• Functional knowledge of IT or Training / Certification
• Familiarity and Expertise and Experience with handling Social Media Platforms
• Demonstrable flair and Ability for Desk/Online Marketing
• Tech-savvy and Expertise with MS Office (Excel, Word and PowerPoint)
• Good Knowledge of Office Procedures
• Presentable, Polished, Smart and Responsible in Appearance
• Strong Organizational and Administrative Skills with a Problem-solving Attitude.

Duties and Responsibilities

• Listen and respond to customers needs and concerns
• Provide information about products and services
• Take orders and process orders as appropriate
• Communicate charges, and confirm billing or payments
• Review or make changes to customer accounts/orders
• Respond to customer complaints and process returns.
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help where necessary.

How to Apply
Interested and qualified candidates should send their CV and Passport Photograph to: it@pgconsultingng.com Using the "Job Title" as the subject of the mail

Note: Passport photograph should be affixed to CV.