Customer Service Officer Job at Khenpro Global Services

Khenpro Global Services - We are currently recruiting on behalf of our client that operates a confectionery business with over twenty outlets nationwide to fill the position below:

Job Position: Customer Service Officer

Job Locations: Victoria Island, Lekki, Osapa and Ikorodu - Lagos
Employment Type: Full-time

Job Description

• As a Customer Service Officer, you would be involve in offering sales support, resolve complaints, attend to enquiries, up and cross sell to customers (walk-in and on-line).
• Preparing the Customer Service Guidelines.
• Solving all product or service related issues of the customers.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly.
• Providing the best possible solution to the queries of the customers.

Requirements

• OND / HND / Bachelor's Degree with 1 - 3 years of work experience.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Previous experience working in a confectionery company is an added advantage.

Salary
N50,000 - N60,000 monthly

Method of Application
Interested and qualified candidates should send their Curriculum Vitae (CV) to: hr@khenpro.com using the Job position and Location as the subject of the mail.