Customer Service Representative (Inbound & Outbound Call Centre Agent) Job at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited - Formerly Customer Contact Solutions Nigeria Limited (CCSNL). Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Inbound & Outbound Call Centre Agent)
Job Location: Opebi Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Answers phone and responds to customer requests.
• Upsell/Sell product and services, place custom orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for)
• Identity, research, and resolve customer issues using computer systems and applications
• Follow up on customer inquiries, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• HND / Bachelor’s Degree in Mass Communication or other related fields.
• Candidate must have completed NYSC
• Candidate must be within the age bracket 23 - 30years
• Relevant experience (6months – 1year) in Customer Service is an advantage.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.

Language Skills:

• Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba.