Customer Service Representative Job at Beacongate Limited


Beacongate Limited is a one stop business solution provider company offering a wide range of HR support services to organisation in the area of advisory, recruitment, training, business coaching, outsourcing and HR services. Our reputation for quality consulting services and results are outstanding as our clients are able to focus their management skills and technical resources on their core competence. We have been able to harness the power of our teams to deliver exceptional services across diverse industries such as banking, telecommunication, oil & gas, construction, hospitality and manufacturing among others.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Responsibilities

  • Manage large amounts of incoming phone calls
    .
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Job Requirements

  • Candidates should possess a Bachelor's Degree qualification.
  • 3 - 4 years of work experience.

Salary
N100,000 - N120,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: bgatecareers@gmail.com using the Job position as the subject of the mail.

Click here to Apply