Customer Service Representative Job at Ecosourcing Global Resourcery

Ecosourcing Global Resourcery offers unique services in the development of well-thought-through strategies that add corporate values, competitive advantage and practicality to the realization of our strategies.

We are recruiting on behalf of our client to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos
Employment Type: Full-time

Position Summary

• S/he is responsible for the management of the end-end activities involved in receiving, escalating, and monitoring customers’ complaints, technical and commercial issues.

Description 

• Our client is seeking to employ a self-motivated Customer Service Representative to join their team. In this role, he/she will be involved in the improvement and management activities of one of Nigeria’s leading electrical Serve connect centres.

Essential Duties and Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Capturing and documentation of interaction with all customers including contact phone number, email address, meter account number, and any other customer data information as may be required from time to time by the business.
• Meet personal/customer service team sales targets.
• Ensuring first-call resolution of Customer Complaints and Escalation by handling customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Take the extra mile to engage customers.
• Follow communication procedures, guidelines, and policies.

Education and/or Work Experience Requirements

• OND / HND Degree in any relevant subject
• Relevant Experience in Customer Service
• 2 to 5 years of cognate experience
• Must currently reside in Oshodi and its environs

Competencies Required for the Job:

• Complaint Management.
• Active listening
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Selling Skills.

Method of Application
Interested and qualified candidates should send their updated CV to: info@ecosourcingglobal.com using the Job Position as the subject of the mail.