Customer Service Representative Job at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Job Description

• Build customer interest in the service and product offered by the company.
• Educate customer on new and existing products on the network.
• Effective and professional Brand cross-selling of company products & services.
• Deliver world-class customer service by cross-selling with vibrancy and personal confidence.
• Provide accurate product information and serve as a knowledgeable resource for customers.
• Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution.
• Follow through on commitments made to customers in the course of selling.

Qualifications

• Interested candidates should possess a B.A/B.Sc / HND / OND/NCE/ B.TECH, qualification.
• Candidate Must have completed (NYSC) / Exemption Letter Served
• Candidate must reside around or within Opebi Ikeja
• Applicant must have good communication skill
• Pay attention to details
• Applicant Must have a good understanding of the job role
• Computer Savvy
• Applicant must not be more than 34years of Age (20 - 34years)

Salary
N40,000 - N45,000 (Monthly).

Method of Application
Interested and qualified candidates should send their Curriculum Vitae to: recruitment@outcess.com using the job title as the subject of the mail.