Customer Success Intern Recruitment at Indicina Technologies Limited

Indicina is a venture-funded FinTech building the technology infrastructure that will power the next generation of consumer credit platforms and businesses. We genuinely believe that risk innovation can unlock the massive African consumer credit opportunity.

We are recruiting to fill the position below:

Job Position: Customer Success Intern

Job Location: Nigeria

About the Role

• As a Customer Success Intern, you will be the voice and face of Indicina to all our merchants.
• You will be responsible for managing a long-term relationship to drive product adoption and retention. This is a highly cross-functional role.
• You will work closely with teams, ensuring that each team is well-aligned with Indicina’s promises. You will offer timely support to Indicina’s merchants and provide the best loan management experience to merchants and their end consumers.

Job Duties and Responsibilities

• Serve as a relationship manager for Indicina’s merchants
• Manage sets of Client portfolios and accounts.
• Document information on the Knowledge Portal as well as interaction & queries on CRMs.
• Escalate bugs and feature requests to the product and engineering teams
• Be the internal voice of Indicina’s merchants. 

Qualifications

• Experience in a customer-facing role with a SaaS or Payment industry is recommended but not necessary.
• Passion for technology and for being a part of a fast-growing SaaS company
• Are a fast learner and have a good level of technical knowledge & skills.
• Are calm even in the face of chaos, have a can-do attitude and follow up on pending queries.
• Are a self-starter, a problem solver, open-minded and understand what service-leadership entails.

Benefits

• High impact and visibility role in a fast-growing start-up
• Annual training allowance
• Flexible work opportunities
• Virtual and Onsite Team building activities.