Front Desk & Customer Care Officer Job at Engraced Choice Properties
Engraced Choice Properties - We are experts in the field of real estate development in Lagos. We understand what it takes to run real-estate investing involving buying and selling properties, making us the perfect choice for anyone looking to invest in or purchase a home. Our team has years of experience in the real estate industry, so you can trust us to get the job done right. We offer a wide range of services including purchasing, selling, leasing, and managing property portfolios.
We are recruiting to fill the position below:
Job Position: Front Desk & Customer Care Officer
Job Location: Awoyaya, Lagos
Employment Type: Full-time
Description
- Keep front desk clean, tidy and supplied with all the necessary supplies
- Greet, communicate with and welcome guests
- Answer all the customers' questions and address their complaints
- Answer all incoming calls, redirect them when needed
- Receive letters, and packages and send them to the appropriate destination
- Prepare and manage outgoing mail
- Check, sort, and forward emails
- Monitor office supplies
- Make supply orders when needed
- Monitor and update records and files
- Monitor and log office expenses and cost
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Requirements
- Interested candidates should possess relevant qualifications.
Method of Application
Interested and qualified candidates should send their Curriculum Vitae to: engracedchoiceproperties@gmail.com using the Job Position as the subject of the mail.
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