ICT Support Officer Job at the International Institute of Tropical Agriculture (IITA)

The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future.

We are recruiting to fill the position below:

Job Position: ICT Support Officer

Ref No: IITA-HR-NRS2023-015
Job Location: Kano
Recruitment Type: National (3-year renewable contract)

Duties

• Install and ensure proper functioning of voice network (IP PBX).
• Monitor internet system operation to detect potential problems.
• Set up projectors, printers, photocopiers, digital cameras, etc for everyday office use and as necessary for meetings.
• Troubleshoot technical problems with mobile subscription and IP phone.
• Ensure satellite phone are working and SIM cards are activated at all times.
• Ensure good asset management of ICT equipment's at the offices and update asset register and inventory tracking system with the Logistics and Administrative Officer.
• Set up/configure new user E-mail.
• Install, upgrade and maintain all LAN items, support LANs &WANs, network segments, internet and intranet systems.
• Maintain system efficiency and ensure design of system and allow all its components to work properly.
• Configure and install system and set up new users.
• Install antivirus and maintain its upgrade with staff.
• Ensure availability of LAN for all offices, determine platform, interface and bandwidth needs.
• Install and troubleshoot all hardware problems following designs or installation specification and resolve IT issues for staff remotely and on Mac, Windows and Linux OS.
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposal of ICT equipment;
• Make recommendations for future upgrades of network systems, equipment/gadget.
• Maintain network management platform and ensure LAN security integrity and system security ensuring frequent software updates, antivirus update and patches.
• Perform any other job-related task as may be assigned by the Supervisor.

Qualification

• B.Sc / HND in Computer Science, Computer Engineering or related field, with a minimum of four (4) yearsexperience performing a similar role in a well-structured environment.

Competencies:
The ideal candidate must:

• Have good communication skills (writing, reading, and speaking).
• Have good knowledge of software handling.
• Have ability to handle minor hardware repairs.
• Have good knowledge of LANs and WANs, network segments, internet and intranet systems.

Remuneration
We offer highly competitive salaries with equally attractive benefits and excellent working conditions in a pleasant campus environment.

Note

• Interested applicants should complete the online application by attaching a detailed Cover Letter and Curriculum Vitae saved with their names in Microsoft word format.
• The application must include the names and e-mail addresses of three professional referees which must include the applicant’s current or previous direct Supervisor, professional colleague, and evidence of current remuneration package.
• IITA is an equal-opportunity employer and is committed to building a diverse workforce, particularly welcoming applications from women.
• While all applications will be acknowledged, please note that only shortlisted candidates will be contacted.