Online Customer Service Representative Job at Owens and Xley Consults

Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies. We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions which ensure that the small business owners still have access to the technical skill but at a fraction of the cost. We aim to help entrepreneurs and small business owners get better business results with less cost.

We are recruiting to fill the position below:

Job Position: Online Customer Service Representative
Job Locations: Ikota and Opebi, Lagos
Employment Type: Full-time

Duties and Responsibilities

• Post content daily on the company's Instagram page.
• Document customer interactions with contact details.
• Respond to inquiries via Instagram direct messages, phone calls, emails, and text messages and resolve customer complaints.
• Support the sales team with sales daily.
• Review outstanding payments.
• Keep records of customers feedback
• Create and post content on Instagram/Website/Blog.
• Participate and organize successful pop-up shops for the sales of stock.
• Perform other tasks as assigned.

Job Requirements

• Bachelor's degree in a relevant field.
• Proven work experience (Minimum of 1 year) in a similar role.
• Strong use of Instagram.
• Strong use of Canva or a similar application.

Salary
N70,000 - N80,000 monthly.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the position as subject of email.