Operations Manager Job at Aspom Travel Agency

Aspom Travel Agency is a great travel deal company incorporated on the 2nd of February 2012 to provide support to people who want to travel to any country in the world and also helps companies who want to organize a group tour for their staff without stress. Aspom Travel Agency is committed to remaining well positioned and equipped to support our clients in their travel deals at guaranteed lowest rates. In order to guarantee our client's efficiency and high performance on jobs, Aspom has skilled, resourceful, goal-oriented, and team players.

We are recruiting to fill the position below:

Job Position: Operations Manager
Job Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Conduct training on service standards for employees.
• Develop corporate governance measures.
• Develop disaster relief, incident, and contingency guidelines.
• Develop safety and security guidelines for developed schedules.
• Ensure accurate and timely reporting of vendors' performance.
• Ensure tour operations follow regulations including visa and immunization requirements.
• Evaluate how the latest technology trends can be leveraged on to improve productivity and innovation.
• Monitor vendors' adherence to safety and health guidelines at sites.
• Propose department budgets for management approval.
• Provide on-the-job training to staff.
• Evaluate the performance of travel operations teams.
• Gather and analyze feedback for operational improvements and product development.
• Implement the department's recruitment and retention efforts.
• Manage budgets in accordance with departmental work plans.
• Manage customer issues and disputes.
• Manage escalated contractual issues with existing vendors.
• Monitor adherence to service level standards by vendors.
• Recommend improvements to the customer service experience.
• Review customer demand data to support the product and experience development department.
• Schedule tour guiding assignments based on fit and availability.

Requirements

• A Bachelor's Degree in Tourism, Travel, Hospitality or any other relevant field.
• A minimum of 5 years of experience in the travel industry.
• A minimum of 1 year of supervisory experience may be preferred. Certification in travel or hospitality may be advantageous.

Remuneration
N100,000 - N150,000 Monthly.