Product Support Engineer

Job Description:

• We are looking for highly ambitious and creative Product Support Engineer to join us in the fulfilment of our mission; among others, to manage our clients using Brokerage, Portfolio/Fund Management, Mobile App and the ERP platforms. Also to support other major FINTECHs building on top of the InfoWARE platform services.

Duties and Responsibilities

• Take ownership of all new client implementations, be the bridge between client and the company, ensuring a smooth implementation where expectations are met.
• Be an expert in all product implementation, the key challenges involved in roll outs and how to mitigate these risks
• Work closely with the CEO, Head of Product, and Head of Software Development to ensure coherence in product roll out strategy and go live processes.
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Requirements, Skills and Competencies

• Bachelor’s Degree in Computer Science, Computer Engineering, Electrical / Electronics, and other Physical Sciences courses.
• MUST have completed NYSC
• Work experience in FINTECH industry would be an added advantage
• Superior researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Effective written and verbal communication skills and solid professional skills with utmost customer obsession.
• Strong stakeholder engagement and influencing skills
• Be responsible for post implementation support.
• Passion for technology and learning
• Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
• Be able to think out of the box.
• Experienced with managing phased roll outs and project enhancement release and deployments.
• Passion for technology and learning.
• Good working Knowledge of Microsoft SQL.

What We’re Looking For:

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience.
• Fluency in English (written and spoken) is compulsory and also a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Method of Application:

Interested and qualified candidates should send their CV and Cover Letter in PDF to:jobs@infowarelimited.comusing the Job Title as the subject of the mail.i.e. “Product Support Engineer”.