Quality Assurance Analyst (Customer Service) Job at Contec Global Group

Contec Global Group - Our member company in the FINTECH Sector is urgently recruiting for the position below:

Job Position: Quality Assurance Analyst (Customer Service)

Job Location: Lagos
Employment Type: Full-time

Job Description

• The Quality Assurance Analyst is responsible for assessing the Customer Service Specialists, Ticketing, and Complaint resolution, responsible for the maintenance of high-quality service across the customer care unit.

Requirements

• HND / B.Sc from any higher institution
• Must have at least 4 - 6 years in the Customer Service Unit with minimum 2 years active as a Quality Assessor in The same or related Sector (FINTECH, E-Payment, Mobile Money)
• Proficient in the use of Excel and general Microsoft Office tools.
• Data Analytics Skills.

Resposibilities

• Quality Assessment
• First Contact resolution
• Complaint resolution and ticketing
• Conduct regular checks on measures taken to handle customer complaints.
• Ensure Customer Service Executive complies with required processes in the bid to maintain excellent customer service.