Technical Support Specialist Job at Garanntor

Garanntor is a privately owned company hosting and infrastructure-as-a-service company. Since our founding in 2016, Garanntor has continually innovated new ways to deliver on our mission: Making it Easy So You Can Focus on Growing Your Business. Based in Lagos, Nigeria.

We are recruiting to fill the position below:

Job Position: Technical Support Specialist
Job Location: Lagos

Job Description

• We are looking for a goal-oriented, self-motivated and truly passionate person who is charismatic and professional.
• As part of the technical support team, the primary responsibility is to understand, troubleshoot and resolve customer issues.
• Customer inquiries should be handled in a timely manner or escalated to the appropriate team if necessary.

Responsibilities/Requirements

• Provide live chat support for customers.
• Provide basic customer support through ticketing system
• Virtualization knowledge such us OpenVZ, XenServer, KVM and Cloud
• Good Knowledge of Web server, Mail server, DNS, FTP, SSH
• Excellent Knowledge in Web Hosting Control Panels such as cPanel, Plesk, Direct Admin
• Excellent knowledge in Server/Website migrations
• Excellent Communication Skill in English (oral and written)
• Familiarity with Linux/Unix command line
• Experience with Windows Server operating systems
• Installing/upgrading web software (Joomla, WordPress, Drupal, etc.)
• Troubleshooting a variety of issues including email, DNS, SSL certificates, etc.
• Document cases and follow-up on issues from inception through resolution.
• Ability to work flexible hours.

Note: use the "Job Title" as the subject of the mail.