The table above shows the number of calls completed by call centre agents in a month on behalf of two clients. Maltman are charged $1.20 per inbound call and $1.40 per outbound call. Healey are charged 20% more. Out bound calls take an average of 12 minutes. Inbound calls take an average of 8 minutes. Use this information to answer the following questions.
What is the approximate ratio of inbound calls taken by Kai to calls taken by Mandi?
Answer : D
Explanation : Kai takes (180+11) 191 inbound calls. Mandi takes (275+112) 387. Therefore the ratio is approximately 1:2
What percentage of the Maltman bill is due to inbound calls?
Answer: A
Explanation: Client Maltman are billed as follows: Inbound Calls 867 * $1.20 = $1040 Outbound Calls 2066 * $1.40 = $2892 Therefore (1040/3932) * 100 = 26% of their bill is attributable to inbound calls.
Approximately how many hours did Charlotte spend on the phone during the month?
Answer: E
Explanation: Charlotte spent the following time on the phone: Inbound Calls 45+78 = 123 * 8 minutes = 16.4 hours Outbound Calls 368+98 = 466 * 12 minutes = 93.2 hours Therefore Charlotte spent approximately 110 hours on the phone.
Approximately how much will client Healey be billed for the month?
Answer: D
Explanation: Client Healy will be charged as follows: Inbound Calls 278 * $1.44 = $400 Outbound Calls 1374 * $1.68 = $2308 Adding these figures means that they will be charged a total of $2708.
Approximately how much will client Maltman be billed for the month?
Answer: C
Explanation: Client Maltman will be charged as follows: Inbound Calls 867 * $1.20 = $1040 Outbound Calls 2066 * $1.40 = $2892 Adding these figures means that they will be charged a total of $3932
