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Numerical Reasoning Questions and Answers


The table above shows the number of calls completed by call centre agents in a month on behalf of two clients. Maltman are charged $1.20 per inbound call and $1.40 per outbound call. Healey are charged 20% more. Out bound calls take an average of 12 minutes. Inbound calls take an average of 8 minutes. Use this information to answer the following questions.


46)

What is the approximate ratio of inbound calls taken by Kai to calls taken by Mandi?

Answer : D

Explanation : Kai takes (180+11) 191 inbound calls. Mandi takes (275+112) 387. Therefore the ratio is approximately 1:2
47)

What percentage of the Maltman bill is due to inbound calls?

Answer: A

Explanation: Client Maltman are billed as follows:
Inbound Calls 867 * $1.20 = $1040
Outbound Calls 2066 * $1.40 = $2892
Therefore (1040/3932) * 100 = 26% of their bill is attributable to inbound calls.
48)

Approximately how many hours did Charlotte spend on the phone during the month?

Answer: E

Explanation: Charlotte spent the following time on the phone:
Inbound Calls 45+78 = 123 * 8 minutes = 16.4 hours
Outbound Calls 368+98 = 466 * 12 minutes = 93.2 hours
Therefore Charlotte spent approximately 110 hours on the phone.
49)

Approximately how much will client Healey be billed for the month?

Answer: D

Explanation: Client Healy will be charged as follows:
Inbound Calls 278 * $1.44 = $400
Outbound Calls 1374 * $1.68 = $2308
Adding these figures means that they will be charged a total of $2708.
50)

Approximately how much will client Maltman be billed for the month?

Answer: C

Explanation: Client Maltman will be charged as follows:
Inbound Calls 867 * $1.20 = $1040
Outbound Calls 2066 * $1.40 = $2892
Adding these figures means that they will be charged a total of $3932

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