All of the private addresses that we deliver to have been entered onto our "Matrix 9.0" database and have reviewed the figures. On the basis of this, we have decided to cease making deliveries to private addresses as we lack the resources to make this profitable (on average we lose £1.34 on each delivery). We have seen a rapid growth in our business deliveries and will focus on these instead as profits average £14.22 for each of these. Inevitably this means that we will cease some individual deliveries that are profitable and continue with some that are not, but overall this strategy should maximise the profitable use of our available resources in both personnel and vehicles. Please note that E.P. Wilson has two entries on the Matrix 9.0 database.

The computer system is limited in the number of reports it can generate. The Workflow Report was designed to allow the manager to print or view the workflow activity of the department. Department managers must have "senior access" rights in order to generate this report. The System Administrator and four other staff only are permitted to give users access rights to the computer system. "Viewing Access" rights are one of three sets of rights available to users. Reports have to be designed by computer programmers who have "report writing" access rights. All reports with the exception of the Security Breach Report are compatible with the department’s word processing computer package. The Security Breach Report can be generated to show the security password of the user that breached the system. All staff are advised to keep their password secret and not to disclose it to any third party. The System Usage report and the Security Breach report can only be generated by the System Administrator

Guidelines regarding the payment of suppliers are stored in the Finance Unit. Those wishing to purchase from suppliers must adhere to the following rules. Firstly, a request for a quote must be issued to at least three suppliers which will detail the unit cost, delivery time and total cost of the purchase. Only budget holders are permitted to decide upon what quote should be accepted. Once the quote has been accepted, a purchase order is issued by the Finance Unit to the relevant supplier. The invoice should be sent directly to the Finance Unit upon receipt by the budget holder where it is compared to the Purchase Order for accuracy