Study the chart and answer the questions below it.
Which Unit(s) had the highest percentage of responses in the ‘Excellent category in the Customer Service Survey?
Correct answer: C
Explanation Calculate the % of responses for each unit sales = (112/180) x 100 = 62.2% Finance = 60.7% Complaints = 65.9% Claims = 48% Complaint unit has the highest percentage of responses
If 45 Tele-fax, 24 Zoom-fax and 12 Info-fax machines were purchased at the Discount Price, how much was saved on these products?
Correct answer: A
Explanation 45 telefax - Prediscount = 44,100, Discount = 32,500
24 Zoom fax - Prediscount = 26,640, Discount = 19,800 12 Info fax - Prediscount = 6,000, Discount = 4,200 Total Prediscount price = 76,740 Total discount price = 55,500 Difference = 21,240 was saved
In one year, there were 1.9 million mail shots sent out to people aged 65 and over compared to 1.1 million mail shots sent out to people aged 16-24 years old. How many more sales were likely to have been made to people aged 65 and over?
Explanation Considering 65 and over year olds 10,000 mailshots = 9 sales 1.9 million = (9 x 1.9)/10,000 = 1710 sales Considering the 16 - 24 year olds 10,000 = 12 1.1m = (12 x 1.1m)/10,000 = 1320 sales difference = 1710 - 1320 = 390 more sales
Last year there were 630 sales recorded for the 45-54 year old group. How many mail shots would have been sent out to reach this figure?
Correct answer: E
Explanation Again, using simple proportion 10,000 mailshots generated 8 sales x mailshots will generate 630 sales x = (10,000 x 630)/8 = 787,500
Assuming 400,000 mail shots were sent out to 25-34 year olds, how many more enquiries would be generated compared to actual sales?
Explanation Because of time constraint, solve this problem using simple proportion. 10,000 mails generated 36 inquiries 400,000 will generate (36 x 400,000)/100,000 = 1,560 Also, 10,000 mail shots generated 14 sales 400,000 will generate 560 sales 1560 - 560 = 1,000
