Shell Past Questions And Solutions


Study the chart and answer the questions below it.


21)

Which Unit(s) had the highest percentage of responses in the ‘Excellent category in the Customer Service Survey?

 

Correct answer: C

Explanation
Calculate the % of responses for each unit sales = (112/180) x 100 = 62.2%
Finance = 60.7%
Complaints = 65.9%
Claims = 48%
Complaint unit has the highest percentage of responses

Study the chart and answer the questions below it.


22)

If 45 Tele-fax, 24 Zoom-fax and 12 Info-fax machines were purchased at the Discount Price,
how much was saved on these products?
 

Correct answer: A

Explanation
45 telefax - Prediscount = 44,100, Discount = 32,500

24 Zoom fax - Prediscount = 26,640, Discount = 19,800
12 Info fax - Prediscount = 6,000, Discount = 4,200 Total Prediscount price = 76,740
Total discount price = 55,500
Difference = 21,240 was saved

Study the chart and answer the questions below it.


23)

In one year, there were 1.9 million mail shots sent out to people aged 65 and over compared to
1.1 million mail shots sent out to people aged 16-24 years old. How many more sales were likely
to have been made to people aged 65 and over?

 

Correct answer: C

Explanation
Considering 65 and over year olds 10,000 mailshots = 9 sales
1.9 million = (9 x 1.9)/10,000 = 1710 sales Considering the 16 - 24 year olds
10,000 = 12
1.1m = (12 x 1.1m)/10,000
= 1320 sales
difference = 1710 - 1320
= 390 more sales
24)

Last year there were 630 sales recorded for the 45-54 year old group. How many mail shots
would have been sent out to reach this figure?
 

 

Correct answer: E

Explanation
Again, using simple proportion 10,000 mailshots generated 8 sales x mailshots will generate 630 
sales x = (10,000 x 630)/8
= 787,500
25)

Assuming 400,000 mail shots were sent out to 25-34 year olds, how many more enquiries would
be generated compared to actual sales?

Correct answer: C

Explanation
Because of time constraint, solve this problem using simple proportion. 10,000 mails generated 36 
inquiries
400,000 will generate (36 x 400,000)/100,000 = 1,560 Also, 10,000 mail shots generated 14 sales
400,000 will generate 560 sales
1560 - 560 = 1,000

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