Account Service Officer Job at Workforce Group

Workforce Group is a top business and HR consulting firm in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry and technology services and solutions. Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria.

We are recruiting to fill the position below:

Job Position: Account Service Officer

Job Location: Mainland / Island Lagos
Employment Type: Full-time

Job Description

• The Account Service Officer manages customer accounts, processes transactions, and resolves account-related issues.
• They ensure a seamless banking experience and promote relevant products and services. The role requires strong communication skills and attention to detail.
• Age: Not more than 30 years

Responsibilities
Account Management:

• Open and maintain customer accounts, ensuring accurate documentation and compliance with regulatory requirements.
• Manage a portfolio of customer accounts, handling day-to-day service inquiries and requests.

Customer Service:

• Serve as the first point of contact for customers regarding account-related issues, ensuring timely and effective resolutions.
• Provide information on banking products and services, assisting customers in selecting suitable options based on their needs.

Transaction Processing:

• Oversee and process deposits, withdrawals, transfers, and other account-related transactions efficiently and accurately.
• Ensure that customer transactions are processed in compliance with the bank’s policies and procedures.

Problem Resolution:

• Address customer concerns related to account discrepancies, fraud, or service complaints.
• Coordinate with other departments to resolve complex issues and provide customers with solutions.

Cross-Selling of Banking Products:

• Identify opportunities to cross-sell bank products such as loans, credit cards, and savings accounts to enhance customer experience and drive sales.

Compliance and Reporting:

• Ensure adherence to regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.
• Prepare and submit required reports related to customer accounts and service activities.

Customer Relationship Management:

• Build and maintain strong relationships with customers to increase loyalty and retention.
• Regularly follow up with customers to ensure satisfaction and resolve any outstanding issues or concerns.

System Updates and Data Management:

• Update and maintain accurate customer records in the bank’s system.
• Process account modifications such as name changes, address updates, and other account maintenance requests.

Training and Knowledge Sharing:

• Stay up to date with bank policies, industry standards, and new product offerings to provide accurate information to customers and team members.
• Provide support and training to junior staff, ensuring consistency in service delivery.

Skills:

• Proficiency in inventory software and MS Excel.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to multitask.
• Effective communication and organizational skills.

Salary
N225,000 / Month.