Accounts Receivable (AR) Collection Specialist Job at Maersk Line

Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

We are recruiting to fill the position below:

Job Position: Accounts Receivable (AR) Collection Specialist

Job ID: R141368
Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• We are  seeking a dedicated Accounts Receivable (AR) Collection Specialist to join our team in Port Harcourt - Onne Port, Nigeria. 
• In this role, you will play a key part in managing accounts receivable processes, ensuring timely payments, and maintaining strong relationships with clients.

Key Responsibilities

• Manage and collect outstanding accounts receivable from clients to ensure timely payments and address issues related to overdue accounts.
• Assist walk-in customers with inquiries related to their account statements and disputed invoices.
• Visit customers to address challenges and ensure alignment with credit management policies.
• Act as a liaison between operations and finance teams to facilitate smooth communication and collaboration.
• Monitor and follow up on aging outstanding accounts to minimize the impact on the country’s GP and EBIT performance.
• Enhance customer satisfaction by delivering positive experiences in finance-related processes.

Core Duties

• Contact customers to remind them of overdue payments and arrange suitable payment plans.
• Negotiate payment arrangements and settlements in compliance with company guidelines.
• Maintain accurate records of all communications and transactions.
• Investigate and resolve discrepancies in customer accounts.
• Provide exceptional customer service and build positive relationships with clients.
• Manage cash flow and produce necessary management reports.
• Ensure the debt profile aligns with agreed credit terms.
• Develop and execute a customer visitation plan.
• Adhere to and enforce credit policies.
• Process credit application requests promptly and maintain the credit limit list.
• Maintain and validate credit control procedures to ensure compliance.
• Follow up on overdue caution deposits and escalate issues promptly.
• Clear accounts in a timely manner and provide weekly updates on monthly turnover.
• Collaborate closely with the Global Service Center (GSC) and drive cross-functional communication.
• Ensure processes are automated, efficient, and well-controlled.
• Prepare accounts for litigation and engage cost-effective legal assistance when necessary.
• Raise awareness of the cost of capital on overdue accounts.
• Monitor and achieve agreed Key Performance Indicators (KPIs).

Qualifications and Skills

• A college degree in business, accounting, or a related field.
• Minimum of two years of experience in general accounting and collections.
• Strong understanding of accounting principles, cash transactions, and financial concepts.
• Proficiency in using financial database software for data entry and analysis.
• Excellent attention to detail and strong numerical and mathematical skills.
• Organized with the ability to maintain accurate records and files.
• Proficient in Microsoft Office, particularly Excel.
• Strong organizational and planning skills to manage workflow efficiently.
• Ability to handle confidential and sensitive information with integrity.
• Excellent interpersonal skills for effective communication with internal and external stakeholders.
• A collaborative team player with a proactive approach.
• Knowledge of the shipping industry is preferred.
• Experience working in a multinational organization is an advantage.