Admin Manager Job at Beaconhill Smile Clinic

Beaconhill Smile Clinic is a leading and award winning dental care provider and Aesthetic Group in Nigeria, dedicated to offering high-quality dental services in a comfortable and welcoming environment. Our clinic prides itself on combining advanced technology with compassionate care to enhance our patients' smiles and overall oral health. It is also Africa's first 7-day dental practice.

We are recruiting to fill the position below:

Job Position: Admin Manager

Job Location: Lagos
Employment Type: Full-time

Job Summary

• The Administrative Manager at Beaconhill Smile Clinic plays a critical leadership role in overseeing daily administrative and operational functions. 
• This role ensures that the clinic runs smoothly, efficiently, and in compliance with company policies, industry standards, and patient care expectations. 
• The Admin Manager supports clinical operations, supervises non-clinical staff, manages office supplies and vendor relations, and ensures that all administrative processes contribute to excellent patient experience and staff satisfaction.

Key Responsibilities
Administrative Operations:

• Oversee front desk, support staff, and facility management to ensure smooth clinic operations.
• Implement and monitor administrative systems, procedures, and policies.
• Ensure adequate inventory of office supplies and supervise procurement processes.
• Maintain a clean, safe, and organized clinic environment in line with health and safety regulations.
• Oversee maintenance and repair of equipment and coordinate vendor management.

Human Resources Support:

• Support recruitment, onboarding, and training of administrative staff.
• Maintain accurate personnel files and attendance records.
• Monitor staff performance, punctuality, and adherence to organizational culture.
• Coordinate and ensure implementation of disciplinary procedures when necessary.

Patient Experience & Records:

• Ensure patients’ non-clinical needs are met efficiently (e.g., scheduling, payment, complaint resolution).
• Work with the front desk team to ensure excellent customer service delivery.
• Oversee documentation, recordkeeping, and confidentiality of patient data in line with clinic policies.

Financial & Reporting:

• Monitor administrative budget and control costs without compromising service quality.
• Work with the finance team to reconcile petty cash, vendor payments, and service bills.
• Prepare and present weekly/monthly reports to management on operations, performance, and staffing.

Compliance & Quality Control:

• Ensure compliance with internal policies, healthcare regulations, and quality standards.
• Support audits, inspections, and necessary documentation for licensing or regulatory requirements.

Qualifications and Requirements

• Bachelor’s Degree in Business Administration, Healthcare Management, or related field. A Master’s degree is an added advantage.
• Minimum of 4 – 5 years of administrative or operations management experience (preferably in a healthcare or customer-facing environment).
• Strong organizational and leadership skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and familiarity with clinic or hospital management systems.
• Knowledge of HR practices, procurement, and facility management.
• High level of discretion, professionalism, and problem-solving ability.

Desirable Attributes:

• Experience working in a dental or medical clinic environment.
• Ability to lead with empathy and enforce accountability.
• Energetic, proactive, and detail-oriented.
• Committed to continuous improvement and patient satisfaction.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@beaconhillsmile.comusing the Job Position as the subject of the email.