Branch Manager - Retail Job at Smart Partners Consulting Limited

Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients.

We are recruiting to fill the position below:

Job Position: Branch Manager - Retail

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• The Business Manager – Retail is responsible for overseeing the overall operations, performance, and profitability of the retail business unit.
• This includes managing store operations, sales, marketing, inventory, staffing, and customer experience within a retail environment such as a mall, supermarket, or department store.
• The role requires a strong business acumen, leadership capability, and hands-on experience in retail management.

Key Responsibilities

• Oversee daily operations of the retail outlet to ensure smooth functioning and excellent customer service.
• Drive sales performance and achieve business targets for revenue, profit, and customer satisfaction.
• Develop and implement strategies to increase foot traffic, conversion rates, and average transaction value.
• Monitor stock levels, product displays, and replenishment processes to minimize stock-outs and shrinkage.
• Supervise, train, and motivate retail staff to achieve performance goals and maintain service standards.
• Analyze sales reports and customer feedback to identify trends and improvement opportunities.
• Collaborate with marketing and merchandising teams on promotions, campaigns, and store layouts.
• Ensure compliance with company policies, health & safety regulations, and visual merchandising standards.
• Manage vendor relationships and ensure timely supply of goods and materials.
• Prepare operational budgets, forecasts, and financial reports for management review.
• Oversee maintenance, facility management, and service quality in the store or retail space.
• Handle escalated customer complaints and ensure prompt resolution.
• Implement cost-saving initiatives without compromising service quality or customer experience.

Requirements / Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (MBA is an advantage).
• 5–8 years of progressive experience in retail operations, supermarket, or mall management.
• Strong understanding of retail KPIs (sales, shrinkage, stock turnover, customer satisfaction, etc.).
• Proven track record of managing retail teams and achieving business targets.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and decision-making abilities.
• Proficiency in MS Office and retail POS or ERP systems.
• Exceptional organizational and multitasking skills.
• Customer-centric mindset with a focus on service excellence.

Key Competencies:

• Retail operations management
• Sales and profit optimization
• Inventory and merchandising control
• Budgeting and financial management
• People management and staff training
• Customer relationship management
• Vendor and supply chain coordination
• Strategic thinking and commercial acumen
• Facility and space management
• Marketing and promotional planning.

Method of Application 
Interested and qualified candidates should send their CV to: talent@smartpartnersng.com using the Job Position as the subject of the mail.