Business Operations Manager Job at Mazelle Bridals

Mazelle Bridals - We are a leading Spa, Beauty & fashion business based in Lagos, Nigeria, committed to creativity, innovation, and excellence in the fashion industry. 

We are recruiting to fill the position below:

Job Position: Business Operations Manager
Job Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

• As the General Business Operations Manager, you will play a pivotal role in overseeing and optimizing the day-to-day operations of our spa, beauty, and fashion business in Lagos.
• Reporting directly to the CEO, you will be responsible for ensuring efficient business processes, driving revenue growth, managing budgets, and fostering a positive work environment.
• You will lead a team of professionals across various departments and collaborate with senior management to execute strategic initiatives aimed at achieving organizational objectives.

Responsibilities
Operational Management:

• Develop and implement operational strategies to enhance productivity and efficiency across all business units.
• Oversee daily operations, including inventory management, scheduling, and quality control, to ensure seamless service delivery.
• Identify areas for process improvement and implement best practices to optimize workflow.
• Monitor key performance indicators (KPIs) and operational metrics to track progress and identify areas for improvement.

Financial Management:

• Develop and manage budgets for each department, ensuring adherence to financial targets and profitability goals.
• Analyze financial reports and performance data to identify trends and make data-driven decisions.
• Implement cost-saving initiatives without compromising on quality or customer experience.
• Collaborate with the finance department to ensure accurate financial forecasting and reporting.

Team Leadership:

• Recruit, train, and mentor department managers and staff to foster a high-performing and motivated team.
• Set clear performance expectations and provide regular feedback to ensure individual and team growth.
• Foster a positive work culture that emphasizes collaboration, innovation, and continuous improvement.
• Resolve employee conflicts and address performance issues in a timely and professional manner.

Customer Experience:

• Ensure exceptional customer service standards are maintained across all touchpoints.
• Implement strategies to enhance customer satisfaction and loyalty, such as loyalty programs and personalized services.
• Respond to customer feedback and complaints promptly, implementing corrective actions as necessary.
• Stay updated on industry trends and customer preferences to anticipate changing demands and stay ahead of the competition.

Strategic Planning:

• Work closely with the CEO and senior management team to develop and execute strategic plans that align with the company's mission and vision.
• Identify growth opportunities and market trends to drive business expansion and revenue growth.
• Evaluate potential partnerships, acquisitions, and collaborations to support business objectives.
• Monitor industry trends and competitive landscape to identify potential threats and opportunities.

Regulatory Compliance:

• Ensure compliance with all relevant laws, regulations, and industry standards governing the spa, beauty, and fashion industry.
• Stay updated on changes in regulations and implement necessary changes to ensure compliance.
• Maintain accurate records and documentation to support regulatory requirements.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field; MBA preferred.
• Proven experience (7+ years) in a similar role within the spa, beauty, or fashion industry.
• Strong leadership skills with the ability to motivate and inspire teams.
• Strategic thinker with a track record of driving business growth.
• Proficiency in Microsoft Office Suite and business management software.
• Knowledge of local regulations and compliance requirements.
• Excellent communication and interpersonal skills.
• Demonstrated ability to develop and execute operational strategies.
• Solid understanding of financial management principles and budgeting processes.
• Passion for the spa, beauty, and fashion industry with a customer-centric mindset.
• Familiarity with office management software and tools.