Call Center Agent (NYSC) Job at ICS Outsourcing Limited

ICS Outsourcing Limited is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business.

We are recruiting to fill the position below:

Job Position: Call Center Agent (NYSC)

Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Proactively identify and engage potential customers through a multifaceted approach, including but not limited to in-person conversations, phone calls, targeted networking events, strategic online platforms, etc.
• Develop and implement effective outreach strategies to build a robust pipeline of leads.
• Deliver compelling and comprehensive demonstrations of the digital banking app, USSD, and other channels across the omnichannel highlighting its unique features, benefits, and value to customers.
• Tailor presentations to address the specific needs and interests of potential users to drive engagement and interest.
• Foster and sustain strong relationships with prospects throughout the customer journey.
• Provide exceptional service by addressing inquiries, offering tailored solutions, and guiding users through the onboarding process.
• Maintain ongoing support to ensure high levels of satisfaction and retention.
• Drive sales performance by converting leads into active transacting users.
• Utilize advanced sales techniques and tools to meet or exceed targets, ensuring successful onboarding and long-term customer acquisition.
• Collect and analyze feedback from customers to gain insights into their experiences and needs.
• Relay actionable feedback to the product and development team to enhance the app’s features and functionalities.
• Monitor and document sales activities meticulously, maintaining detailed records of customer interactions and sales outcomes.
• Prepare and present comprehensive reports on sales performance, market trends, and other relevant metrics to inform strategic decision-making.

Requirements

• A Bachelor’s Degree or equivalent is required; additional qualifications in sales or marketing are an advantage.
• A minimum of 2 years of previous experience in sales, preferably in financial services is a plus but not required.
• Ability to work independently and within a team
• Strong communication, negotiation, and interpersonal skills with the ability to engage and influence potential customers.
• Comfortable using digital tools and technologies, willing to learn about the app’s features and benefits.
• Self-motivated with a results-driven attitude and a passion for achieving sales goals.
• Must demonstrate good organizational skills and possess a high level of resilience.

Salary
N150,000 - N180,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: nngwu@icsoutsourcing.com using the Job Position as the subject of the email.

Note: Corp Members Only.