Channel Product Manager Job at Palmpay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Position: Channel Product Manager
Job Location: Lagos
Employment Type: Full-time

Job Brief

• We are looking for an experienced Channel Product Manager who is passionate about our mission of driving financial inclusion in Africa.
• The ideal candidate will play an important role in ensuring that payments made by customers or businesses are processed correctly and in a timely manner.
• The ideal role holder may also be tasked with resolving any issues that arise with these transactions processing and availability of the channels, such as errors or other problems.

Responsibilities

• Responsible for the availability, stability, reliability, and operation of card payment systems by monitoring, supporting, and optimizing production systems and services
• Take overall responsibility for the investigation and resolution of system downtime affecting the channels and payment applications
• Proactive monitoring of processes and transactions leading to the identification of potential glitches
• Work closely with the internal settlement, products, operation, and compliance teams to fully understand payment channel requirements.
• Develop and adjust business development plans for connecting payment channels based on different sets of strategic priorities.
• Analyze and interpret application logs and traces in other to identify failures and resolve the identified issues
• Work closely with the Operations team to suggest and recommend new initiatives that could improve customers’ experience using our mobile application and payment system.
• Taking up technical engagement with payment service providers.

Requirements

• Minimum of a Bachelor’s degree in Computer Science, Engineering or any related field or equivalent experience is required.
• At least five (5) years of related experience required
• Advanced knowledge of different payment systems, especially Biller (VAS) transaction, and funds transfer system
• Advanced knowledge of card payment systems and a good understanding of card transaction process flow.
• Good understanding of local transfers (Interbank/Intrabank) and VAS transaction process flow.
• Experienced in supporting and managing financial (cards) transactions processing system
• Good knowledge of payment system integration.

Skills:

• Team Leadership
• Proactive Monitoring.