Claims Officer

One of the top Insurance firms in Nigeria, is looking to fill the position below:

Job Position: Claims Officer
Location: Nigeria
Reports to: Head, Central Claims
External Interface: Brokers, Customers, Organisations

Job Objectives

• Undertake physical inspection of reported claims; analyze claims data and policy documents to determine the extent of the company’s liability.

Job Responsibilities

• Register notification of claims into claims Register, open file and allocate claim number
• Extract relevant information on the risks covered from the underwriting file and document such in the claims file
• Acknowledge claim notification and request for claims substantiating document from claimant/broker to ensure accurate and complete information on claims.
• Register all approved claims cheques into Settled claims Register
• Send copies of loss adjusters reports to co-insurers and collate opinions on their recommendations.
• Any other duty as assigned by Unit Head.
• Processing of branch claims upon receipt of mails from branch offices to settlement.
• To follow up on the parties recoveries where necessary and ensure that all branch claims are on P10.
• Preparation of various claims and NAICOM reports.
• Book appointment with claimants/brokers to arrange for physical inspection of claims
• Undertake physical inspection and investigation to ascertain validity of report claims
• Write report on inspection and investigation containing findings and recommendation for minimizing effect of claims settlement on the company
• Interpret policy wording, analyse and adjust claims to determine the extent of company’s liability and make recommendations to the Team Leader
• Raise credit note on claimant where premium outstanding
• Follow-up and collect recoveries and salvage from negligent third party or insurer to reduce claims outlay before cheques for payment are released
• Prepare cheque requisition to pay claimants, co-insurers, solicitors and other professionals
• Verify correctness of values on claims cheque and dispatch to claimant/broker

Job Requirements
Education:

• Bachelor's Degree

Experience:

• A minimum of 3 years’ experience in a similar role.