Client Support Administrator Job at Steer73

The Steer73 team has been assembled with one objective in mind: to deliver world-class digital transformation. Since 2014 we’ve grown quickly and delivered a wide range of complex projects for blue-chip clients like DHL, Paddy Power and Chubb.

We emphasise technical excellence, repeatable process and long-term relationships with our clients. We’re commercially minded, our senior team have led high-growth startups or worked in a corporate environment.

We are recruiting to fill the position below:

Job Position: Client Support Administrator

Job Location: Remote
Employment Type: Full-time

The Role

• The Client Support (Administrator) is a new role to Steer73. We’re looking for someone who wants to be a part of a busy team that is dedicated to client satisfaction.
• The Operations team, at Steer73, is in a phase of growth. Anyone joining this team has plenty of opportunities to learn from a range of stakeholders and collaborate with cross-functional teams.
• This would suit someone looking for a diverse role where no two days are the same, with a drive to succeed and see a multitude of operational tasks that are cross-functional.
• This is a non-siloed operational role.

Responsibilities
As our Client Support (Administrator) you will have the following key responsibilities:

• Be responsible for administrative support.
• Liaising with clients in respect to: Purchase Order (PO) numbers, setting up direct debits, making payments, paying invoices, making late payments.
• Updating clients on projects: Status updates, queries on services, requests for additional time
• First line support on our services, raising queries to our Delivery & Product teams where required.
• Drafting Quotes and assisting our sales team.
• General office duties - tracking contracts & updating commercial files.
• Ensuring all quarterly & bi-annual contract renewals are signed by clients.
• Drafting key contracts such as SOFs, SOWs and NDAs.
• Assisting with our client onboarding process.
• Liaising with the finance team on invoice schedules.
• Ensuring all new and existing contracts (and amendments) can be swiftly identified.
• This role would be ideal for someone in a current administration role looking to take on more responsibility and breadth in role. 
• If you are a well-organised administrator with a broad understanding of the commercial aspects of business, together with an open mind and desire to learn, this is the role for you.
• We should include a line that this role will work with cross-functional teams, stakeholder management is a must, along with escalation/prioritisation abilities.

You will need to have the following:

• Ability to remain calm under pressure and be able to work flexibly when required.
• Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
• Fully Competent in Microsoft Office Products.
• Strong literacy, numeracy, administration, and organisational skills.
• Good written and oral communication skills.
• Pro-activity and a positive attitude.
• Honesty and willingness to work hard.
• Be approachable and consultative
• Be highly adaptable and able to follow a process.

Nice to haves:

• E-signature software experience
• Commercial exposure
• Strong attention to detail
• Previous professional services or agency experience.

Benefits

• We offer competitive salaries.
• We have regular performance reviews and all the tools you need to thrive in your position, including the latest tech.
• This is a fully remote role, working for a remote-first organisation.
• We’re location-agnostic. Career progression at Steer73 is based on merit.
• We’re devoted to continuous improvement in everything we do.
• Join a culturally diverse and inclusive team.

Note: This is a fully remote role, we welcome applicants from anywhere within Nigeria.