Contact Centre Agent Job at Kennedia Consulting Limited

Kennedia Consulting Limited (KCL) Jobs is dedicated to connecting top talent with the right opportunities. We specialize in sourcing skilled professionals across various industries, ensuring seamless hiring solutions for businesses. Our commitment to excellence, efficiency, and integrity makes us a trusted partner in workforce solutions.

We are recruiting to fill the position below:

Job Position: Contact Centre Agent

Job Location: Oniru, Lagos
Industry: Commercial Banking

Job Summary

• We are seeking a professional and customer-focused Contact Centre Agent to manage customer interactions across multiple channels.
• The ideal candidate will provide timely, accurate, and courteous support while ensuring excellent customer experience in line with the bank’s service standards.

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to customer enquiries, requests, and complaints
• Provide accurate information on bank products and services
• Resolve customer issues efficiently and escalate complex cases when required
• Maintain proper documentation and records of customer interactions
• Adhere to contact centre policies, procedures, and service level agreements
• Ensure confidentiality and data protection at all times.

Requirements & Qualifications

• Bachelor’s degree (BSc) required
• NYSC must be completed
• Fluency in English or Hausa is compulsory
• Strong verbal communication and listening skills
• Good problem-solving and interpersonal abilities
• Ability to work in a fast-paced, structured environment
• No prior work experience required (training will be provided).

Benefits

• 13th-month salary
• Leave allowance
• Health Maintenance Organization (HMO) coverage.

Method of Application 
Interested and qualified candidates should send their CV to: recruiterkcl@gmail.com using the Job Position as the subject of the email.