Content Marketing and Community Manager Job at RightCom

RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.

We are recruiting to fill the position below:

Job Position: Content Marketing and Community Manager

Job Location: Oyo
Employment Type: Full-time

Job Description

• We are looking for a talented Content marketing and community manager to build and grow our platform for more cx conversations in Africa.

Responsabilities

• Engage with our visitors and prospects (live chat, marketing automation)
• Produce high-quality content to educate our audience, primarily executives, middle managers, and sales reps (product videos, guides, infographics, blog posts)
• Interact with external channels (social networks, news site and forum), press relations
• Organize virtual events, meetings, etc.
• Collaborate with digital media houses to publish our press release and blog posts
• Create in partnership with a selective press house new content related to the customer experience as a guest editor
• Increase our weekly presence on LinkedIn, Instagram, Twitter, with high quality content
• Organically grow our follower count by engaging the wider community on social media, participating in group/community conversations where exposure of our brand or sharing thought leadership can attract quality followers to our pages
• Work closely with the website developer to update the website with quality content and landing pages that help convert leads into buyers
• Find creative ways to grow our newsletter on a monthly basis (20% MoM growth) mainly from Ghana, Nigeria and Kenya.

Preferred Qualifications

• Bachelor’s Degree in Marketing, Journalism or a relevant field
• 3+ years of experience in digital marketing
• Autonomous, quick learner (there are many areas to learn related to experience management)
• Editorial mind with an ability to predict audience preferences
• Hands-on experience with SEO and web traffic metrics
• Expertise in social media platforms
• Good copywriter (content is king). We are a technology company building a customer experience management platform.
• You must have an interest in this market.
• Proven work experience as a content marketer
• Understanding web publishing requirements
• Project management skills and attention to detail.