Customer Acquisition Officer Job at Sarfix Logistics

Sarfix Logistics, a logistics company, is recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Acquisition Officer
Job Location: Lagos
Employment Type: Full-time
Department: Operations
Reports to: Operations Manager

Job Summary

• The Customer Acquisition Officer is responsible for bringing new customers onboard and expanding the company’s client base.
• This role focuses on identifying potential customers, promoting the company’s logistics services, and building lasting relationships with both individual and business clients.
• The officer also gathers feedback from customers to help improve service delivery and overall customer experience.

Key Responsibilities

• Identify and reach out to potential B2B and B2C customers to promote the company’s logistics services.
• Execute customer acquisition strategies as directed by the Operations Manager.
• Build and maintain relationships with small business owners, corporate clients, and walk-in customers.
• Follow up on leads, make calls or visits, and convert prospects into active customers.
• Collaborate with riders and the dispatch team to ensure smooth onboarding of new customers.
• Collect and document customer information accurately for proper record keeping.
• Provide timely feedback on customer needs, complaints, or service challenges.
• Suggest ways to improve customer satisfaction and service efficiency.
• Support marketing or field activation efforts aimed at increasing customer sign-ups.
• Prepare basic weekly reports on customer acquisition activities and progress.

Requirements

• An OND / HND qualification / Bachelor’s Degree in Marketing, Business Administration, or a related field.
• 1 - 2 years of experience in sales, customer service, or field marketing (experience in logistics or delivery is an advantage).
• Good communication and interpersonal skills.
• Ability to approach and engage potential customers confidently.
• Basic record-keeping and reporting skills.
• Must be target-driven, organized, and willing to work in the field when required.
• Familiarity with basic computer or mobile applications for reporting is an added advantage.
• Comfortable using mobile or web-based applications to record and report customer information.

Method of Application 
Interested and qualified candidates should send their CV / Resume to: support@sarfixlogistics.com using the Job Position as the subject of the email.

Note: Corp members are actually our preferences due to the salary structure, but experienced candidates can kindly apply. Thank you.