Customer Care Executive at Myschool

As a customer care executive for Myschool Lekki Office, you'll be expected to interact directly with all customers of the company. You'll be required to accomplish this task either in person, via calls, emails or our social media channels. You'll be required to help guide customers, as well as resolve customer complaints.

NOTE: YOU MUST RESIDE AROUND THE LEKKI AJAH AXIS OF LAGOS

Here are some of the responsibilities that will be required of you;

• Make calls to and receive calls from existing and prospective customers/accounts and resolve issues with all the company's products and services.
• Update customer data on the company customer management system, such data might include customer email, phone number, address, bank details, etc.
• Respond to customers' complaints via social media channels, email, and phone calls and resolve customer queries immediately.
• Powerful ability to manage information and responses on all our social media platforms including Facebook, Twitter and Instagram.
• Provide support to the new and existing customer base as needed and required from time to time.
• Prepare a weekly report to the management team regarding customer performance, complaints addressed, feedback, etc.
• Other customer care responsibilities as assigned by the Director of Operations or Managing Director.
• Excellent verbal & phone communication skills, with active listening
• Excellent relationship management skills and highly developed emotional intelligence
• Proficient in relevant computer applications

Job Summary

• We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
• The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
• They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
• To be a successful call center representative, you should be customer-focused, detail oriented, and efficient.
• You should be polite, reliable, knowledgeable, and adaptable.

Requirements

• YOU MUST RESIDE AROUND THE LEKKI AJAH AXIS OF LAGOS
• MUST have completed the mandatory NYSC program.

Method of Application
You can apply using the "Click here to apply" button at the bottom of this publication. Alternatively, interested and qualified candidates should send their CV to: "jobs@myschool.ng" using "Customer Care Executive at Myschool" as the subject of the email.